BioTRUST Nutrition wants you to be completely satisfied with your experience so we have made returning or exchanging products easy. You are backed by a 1-Year Money Back Guarantee and a 1-Year Exchange Guarantee.
Simply return the empty and unused portion of your BioTRUST product order within 1 year of your billing date for a full refund of the product price.
Return and Exchange Procedures:
- Refunds/Exchanges: Contact our customer support center 24 hours a day at Support [at] BioTrust.com, or call us at 1-800-766-5086, M – F 8AM – 9PM ET, Sat & Sun 9AM – 8PM ET, for a Return Merchandise Authorization Number (RMA#) or an Exchange Merchandise Number (EMA#) and the Return Address.
- Return the empty and unused portion of your product, the original invoice and your RMA# or EMA# to ensure proper handling. If you would like to exchange your return for another quality product of equal or lesser value, please indicate what product(s) in your return.
- Exchanges: We offer a 1-year exchange program where you can return a product and request that we send you another quality BioTRUST Nutrition product of equal or lesser value with free shipping. All exchanges are final.
- In House Credit: We offer a 1-year “In House Credit” program. In House Credits, can be used for newly launched products, standard shipping and other discounts. In House Credits, do not cover expedited shipping costs or state sales tax, therefore, we prefer that you speak with customer service so that we can obtain additional payment information for any remaining amount owed. All “In House Credits” are final which includes returning the product for a financial refund and orders that are redeemed using an “In House Credit”.
- Important: Return postage is the responsibility of the customer and we recommend using delivery confirmation to avoid any delays. All packages returned refused or undeliverable will be refunded the cost of the product minus the shipping fees incurred by refusal of the package.
- Returns must be received in our offices within 1 year from billing date. All charges (excluding shipping and handling fees) are fully refundable 1 year from the billing date. Exchange requests must be received by our offices within 1 year from the billing date.
- Used/Empty product containers may only be returned if adequate time has elapsed to consume the product as directed on the label. For example, we will not accept a six-month supply of empty product containers after only one or two months.
- All refunds will be processed to the original form of payment within 3 business days of receiving the package. Please allow up to 5 days for your bank to process the refund and 7 days for delivery of checks.